Problem
  • Employees of a city/municipality in the Southeast region were having issues getting their members to visit their PCPs for annual checkup
  • In August 2019, 28% members were non-compliant
Solution
  • zConnect was implemented where two campaigns were sent out to these members regarding PCP visit after reviewing the data

 

Impact
  • 67% of the members closed the specific gap of PCP visit after the campaign was sent out
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