Supercharged personalized multi-channel member engagement

Supercharged personalized multi-channel member engagement

Problem
  • Employers cannot do direct personalized health coaching due to confidentiality
  • Members don’t track on their risks and opportunities
  • Health literacy gaps in condition management and system-use
Solution
  • zConnect pushes tailored messages via SMS and email to members on condition care gap closure, Rx refills, policy incentives, and preventative care

 

Impact
  • 50% of members accessed secure personalized health coaching content
zNavigator member-level data-integration enables efficient, holistic case management

zNavigator member-level data-integration enables efficient, holistic case management

Problem
  • Fragmented data means case managers waste time manually compiling a members’ clinical picture
Solution
  • Member-level data consolidation across medical, Rx, and biometric enabled quick steerage towards appropriate cost-effective therapy

 

Impact
  • Case/medical management team call-times reduced by 15 minutes and 25% more members identified for proactive case management services

 

Closing gap in care using member outreach platform

Closing gap in care using member outreach platform

Problem
  • Employees of a city/municipality in the Southeast region were having issues getting their members to visit their PCPs for annual checkup
  • In August 2019, 28% members were non-compliant
Solution
  • zConnect was implemented where two campaigns were sent out to these members regarding PCP visit after reviewing the data

 

Impact
  • 67% of the members closed the specific gap of PCP visit after the campaign was sent out
X