Helping employers during COVID-19

Problem

  • TPAs and brokers are now facing the challenge of having to respond quickly to plan design updates, and member calls relating to specific coverage and benefits for COVID-19.
  • TPAs/Brokers do not have targeted tools to steer members to right group specific information and right place of care.
  • Members have limited access to tele health services and need help navigating.

Solution

zConnect is a mobile app portal that helps members understand their healthcare and benefits. It is a central resource to receive the latest information, resources, and answers to members’ benefits and plan related questions, including any urgent matters related to COVID-19.

  • Group specific campaigns to deliver the most up-to-date information, guidelines, FAQs, and educational resources relating to COVID-19 from leading sources: CDC, FDA, WHO, Department of Health and Human Services, among others.
  • Personalized campaigns with updates on plan design changes, coverage for different services.
    AI driven Q&A bot to answer and direct members to information and resources e.g. COVID-19 specific resources.
  • Direct members to remote services like telemedicine or telepsychiatry, teleEAP, digital diabetes programs, and other digital health, home delivery Rx services

Timeline

Initial

Requirements & content

April

Phase I

Campaigns

April – June

Sample Use Cases

Data Sources

zConnect Features

  • Messages and notifications on COVID-19 prevalence, preventive measures
  • State specific state health department information
  • Governmental Agencies – Center for Disease Control and Prevention (CDC), Food and Drug Administration (FDA)
  • International Health Organizations-World Health Organization (WHO)
  • State Health Departments
  • Provider Healthcare or Academic Institutions
  • Centralized page to view all related information in one page
  • General Outreach and Notifications
  • Chat bot for generic questions
  • State specific guidelines- testing payments, testing centers, policies,
  • Employer specific outreach- notifications, communications
  • Group specific outreach – plans and benefits at group level
  • Governmental and State Health Departments
  • Communications- Specific Employers
  • Group specific benefits from TPAs
  • Provider Data (COVID-19 testing and treatment)
  • Group, state, employer specific notifications and outreach
  • Chat bot to answer above use cases (group specific)
  • Redirection to member services
  • Bookmark notifications and messages
  • Provider Search (contingent on data receipt)
If you’d like to learn more about our response plan to COVID-19 through zConnect, contact us today!

7 + 3 =

X