Helping employers during COVID-19
- TPAs and brokers are now facing the challenge of having to respond quickly to plan design updates, and member calls relating to specific coverage and benefits for COVID-19.
- TPAs/Brokers do not have targeted tools to steer members to right group specific information and right place of care.
- Members have limited access to tele health services and need help navigating.
zConnect is a mobile app portal that helps members understand their healthcare and benefits. It is a central resource to receive the latest information, resources, and answers to members’ benefits and plan related questions, including any urgent matters related to COVID-19.
- Group specific campaigns to deliver the most up-to-date information, guidelines, FAQs, and educational resources relating to COVID-19 from leading sources: CDC, FDA, WHO, Department of Health and Human Services, among others.
- Personalized campaigns with updates on plan design changes, coverage for different services.
AI driven Q&A bot to answer and direct members to information and resources e.g. COVID-19 specific resources.
- Direct members to remote services like telemedicine or telepsychiatry, teleEAP, digital diabetes programs, and other digital health, home delivery Rx services
Requirements & content
April – June
Sample Use Cases
- Messages and notifications on COVID-19 prevalence, preventive measures
- State specific state health department information
- Governmental Agencies – Center for Disease Control and Prevention (CDC), Food and Drug Administration (FDA)
- International Health Organizations-World Health Organization (WHO)
- State Health Departments
- Provider Healthcare or Academic Institutions
- Centralized page to view all related information in one page
- General Outreach and Notifications
- Chat bot for generic questions
- State specific guidelines- testing payments, testing centers, policies,
- Employer specific outreach- notifications, communications
- Group specific outreach – plans and benefits at group level
- Governmental and State Health Departments
- Communications- Specific Employers
- Group specific benefits from TPAs
- Provider Data (COVID-19 testing and treatment)
- Group, state, employer specific notifications and outreach
- Chat bot to answer above use cases (group specific)
- Redirection to member services
- Bookmark notifications and messages
- Provider Search (contingent on data receipt)